Frequently asked questions
Straight answers about buying renewed. Anything else, contact us.
What does “renewed” actually mean?
Every device goes through a 4-step process: a 40-point inspection and function test, replacement of worn parts (new filters and seals as standard), deep cleaning and sanitisation, then final QA with serial tracking. Renewed is a finished product — not a used one sold as-is.
How do you grade condition?
Three grades — Like New, Excellent and Good — and the differences are cosmetic only. Every grade gets the same renewal process and the same 1-year warranty. Each listing explains its grade and photographs any cosmetic notes.
Is the battery new?
Batteries are tested against the grade threshold: 95% capacity or better for Like New, 90% or better for Excellent and Good. Anything below threshold is replaced during renewal.
What warranty do I get?
A 1-year Airloom warranty on every device. If it fails, we repair or replace it and pay the postage both ways. No registration needed — your order number is your proof.
Can I return it if I change my mind?
Yes. You have 14 days from delivery, with a free UK returns label. Refunds land 2–4 working days after the device reaches us.
Are accessories included?
The what's-in-the-box list on each listing is exact. Anything missing versus the original retail box is always declared before you buy.
How big is the saving vs new?
Typically 20–40% against the current RRP. The was/now price is shown on every listing, and the was-price is always a verifiable current RRP.
Where do the devices come from?
Customer returns and open-box stock from UK and EU retailers. Never water-damaged or written-off devices — those don't enter the renewal pipeline at all.
How long is delivery?
Standard delivery is 2–4 working days and free on orders over £50 (otherwise £4.95). Express is next working day for £9.95 if you order by 2pm.
Is it safe to buy refurbished electricals?
Yes — every device is UKCA/CE compliant, electrically safety-tested and function-tested during its 40-point inspection. Safety is the floor, not the feature.
What if it develops a fault after 14 days?
That's the warranty's job: report the fault, we send a prepaid label, and we repair or replace the device. Target turnaround is 7 working days door to door.
Do prices include VAT?
Yes. Every price on Airloom includes VAT for UK and EU consumers — the price you see is the price you pay. A VAT invoice is available on request.