Returns
The short version
14 days from delivery to change your mind. Free UK returns label. Full refund 2–4 working days after the device reaches us. Faults after that are covered by the 1-year warranty instead.
How to return
- Email us with your order number — you'll find it on your confirmation email.
- We send a prepaid UK returns label within one working day.
- Use any box; wrap detachable parts separately. Drop it at any collection point.
- We confirm receipt by email and refund your original payment method.
What we ask
Return the device with the accessories it came with, in a resaleable condition — it will be renewed again for its next owner. Missing accessories may reduce the refund by their replacement cost, which we will always tell you before processing.
Faults
A fault at any point in the first year is a warranty case, not a return — we repair or replace and pay postage both ways. How the warranty works.
Your statutory rights
Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Our 14-day policy sits alongside them.